INFORMATION FOR
Tenants
We know that renting a property can feel daunting. That’s why we’ve created the below simple 9-step guide to walk you through the key milestones of your tenancy journey. From viewing to moving in, we’re here to make the process clear, reassuring, and as smooth as possible.
Seen a property that interests you? Contact us on 01279 248000 or use the “Request a Viewing” button on the property listing. We’ll confirm a convenient time and ensure you have all the details you need.
Tip: Viewings are your chance to ask questions, check the condition of the property, and get a feel for the area.
STEP 1
Book a Viewing
STEP 2
Tenancy Application & Holding Deposit
Once you’ve viewed a property and have decided you’d like to proceed, we’ll invite you to complete our Tenancy Application Form. This captures key tenancy details such as move‑in date, household info, and basic affordability.
Once approved:
You’ll receive a link enabling you to view our tenancy agreement, review a draft tenancy agreement, and pay the holding deposit (usually equivalent to one week’s rent)
Once the holding deposit has been paid, the property will be reserved and removed from the market
Referencing will then begin via our trusted partner, Goodlord
Unless agreed otherwise, the Deadline for Agreement is 15 calendar days from the date the Holding Deposit is received. By this date, all referencing must have passed, the Security Deposit must have been paid, and the Tenancy Agreement must have been signed (not executed).
Tip: The holding deposit is credited towards your first month’s rent. If you withdraw, provide false or misleading information, or fail to take reasonable steps to meet the Deadline for Agreement when the landlord/agent has taken all reasonable steps, the Holding Deposit may be retained in line with the Tenant Fees Act 2019.
We’ve partnered with Goodlord to carry out referencing. Their checks include:
- ID & Right to Rent verification
- Credit check
- Income check (combined income of 30× the monthly rental amount is required)
- Residential history (including landlord reference if applicable)
Tip: Connecting to Open Banking or HMRC income access can speed things up by allowing secure, instant verification – removing the need to manually upload documents
STEP 3
Referencing
STEP 4
Security Deposit
The Security Deposit is payable once referencing is complete. Once received, we’ll protect your deposit with mydeposits and email you the deposit protection certificate and prescribed information.
Tip: In some cases, the landlord may opt to hold and protect the deposit themselves using their preferred government‑approved scheme. If this is the case, we’ll confirm this with you before move‑in.
Once referencing is complete, the tenancy agreement will be sent to all parties for signing.
STEP 5
Signing the Tenancy Agreement
STEP 6
First Month's Rent
The tenancy agreement will be executed close to the tenancy start date. Once executed, the first month’s rent becomes payable.
It’s then time to collect your keys and begin your tenancy.
We’ll let you know who your point of contact will be during the tenancy. For some properties, you’ll be supported directly by our team at John Michael Properties. For others, your landlord will manage the property themselves. Either way, we’ll make sure you have the right contact details before you move in.
STEP 7
Move In!
You’ll receive a link to view and sign the property inventory. You’ll have 7 days to review and raise any comments.
Tip: The signed inventory forms part of your evidence if there’s ever a dispute at the end of your tenancy. It’s strongly advised that you complete this step — if the inventory isn’t signed or commented on within the timeframe, it will be deemed accurate.
STEP 8
Inventory Review
STEP 9
Live Happily Ever After
Enjoy your new home! Whether you’re staying short-term or long-term, we’re here to support you throughout your tenancy.